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Store Hours
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Sunday
11:00 am - 8:30 pm
Monday
11:00 am - 8:30 pm
Tuesday
11:00 am - 8:30 pm
Wednesday
11:00 am - 8:30 pm
Thursday
11:00 am - 8:30 pm
Friday
10:00 am - 9:30 pm
Saturday
10:00 am - 9:30 pm
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Location Information
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Owner / Operator
Roya Basir & Bejan Tolu
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Store Address
11800 West Broad Street, Suite 1065,
Richmond, VA 23233
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Phone Number
(804) 774-6598
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Richmond Short Pump: Chocolate, Fudge & Ice Cream
Your local shop for hand-crafted treats including Dubai Chocolate
In the bustling Short Pump Town Center area, Kilwins gives shoppers and diners a reason to slow down. Families arrive from the open-air plazas, shoppers drift over from nearby boutiques, and others stop in before a movie. Inside, the scents of fresh fudge and waffle cones shift the day’s rhythm. Step back out with a treat and enjoy Short Pump’s mix of energy and ease.
Our Featured In-Store Chocolate & Ice Cream Products
Chocolates
Kilwins Chocolate reflects more than 75 years of passion, craftsmanship, and tradition. Our exclusive Heritage Chocolate—available in Milk, Dark, White, and 72% Cacao Dark Chocolate—is the foundation of the hand-crafted Fine Chocolates you’ll find in every full-line Kilwins store. From Truffles and Katy Ann Creams to TUTTLE™ Nut Caramels and Sea-Salt Caramels, each piece is made with care, precision, and our signature chocolate-making techniques.
Dubai Chocolate Collection
Experience the luxurious flavors of the Kilwins Dubai Chocolate Collection. From Chocolate Truffles to Buckeyes, Du’lights, and an Ice Cream Sundae, each creation is crafted with chocolate and irresistible pistachio-kataifi crunch for a treat unlike any other.
Fudge
Kilwins brings the classic Mackinac Island Fudge experience to every store. Made on-site in small batches using traditional methods—cooked in copper kettles, hand-paddled, and cooled on marble tables—our fudge is smooth, creamy, and melt-in-your-mouth. Available in classic and seasonal flavors, it’s a timeless treat perfect for enjoying or sharing.
Ice Cream
Super-premium and Kosher certified, our Original Recipe Ice Cream is rich, creamy, and full of flavor, with inclusions like fudge, caramel, nuts, and chocolate. Available exclusively in Kilwins stores, it’s perfect by the scoop, in sundaes, milkshakes, or our Gourmet Ice Cream Cakes for any special occasion.
Caramel Apples
Kilwins Caramel Apples start with fresh, crisp Granny Smith apples hand-dipped in our smooth, creamy, made-in-store caramel. Each apple can be enjoyed classic, coated in Kilwins Heritage Chocolate, or adorned with nuts, sprinkles, and other confections. Hand-crafted and full of flavor, these apples are a perfect balance of freshness and sweet indulgence.
Caramel Corn & Brittle
Kilwins Caramel Corn and Brittle are hand-crafted in-store using traditional copper kettles for the perfect crunch and rich flavor. From sweet, nutty Caramel Corn varieties like Nutcracker Sweets to buttery, salted Brittle, each batch delivers the classic Kilwins taste that delights every bite and every occasion.
Frequently Asked Questions
What makes Kilwins the best ice cream store in Short Pump?
Our Kilwins Richmond Short Pump ice cream store stands out due to our focus on excellence and tradition. Our Original Recipe Ice Cream is kosher-certified and made from the highest quality ingredients. That’s the way we’ve always done it and the way we’ll always do it. After making it, we use our own Kilwins vehicles to deliver our Original Recipe Ice Cream—from the dairy to you. With a variety of flavors to choose from, available in just about any way you’d like your ice cream, you can be your own chef and order exactly what you want. Every visit to our Henrico County ice cream store is special: That’s because we don’t just create great products at Kilwins, we also create great memories.
What varieties of chocolates are available at Kilwins in Short Pump?
Can I place a special order for events at Kilwins Short Pump?
Absolutely! At Kilwins Short Pump Town Center, we’re ready and happy to serve. We can create a custom platter for a birthday, wedding, or corporate event. Our gorgeous gift baskets and party favors are sure to be a hit. Contact our store directly to talk through your needs. Our professional team members are excited to help make your next event a standout success.
What are the most popular chocolate items at Kilwins Short Pump?
At Kilwins Richmond Short Pump Town Center chocolate store, we have a lot of snacks to love! Our Henrico County customers love our combination snacks, like chocolate-covered caramel apples and our best-selling TUTTLE™ Nut Caramels. We also see our chocolate-dipped cookies, fruit, marshmallows, and more fly off the shelves. Our fudge, known for its rich and creamy texture, is also a favorite. We make our Mackinac Island Fudge in-store, with people lining up to watch the magic and sample it, more often than not, walking away with a few slices of their own.
What seasonal items are available at Kilwins in Short Pump?
Kilwins in Richmond – Short Pump offers a variety of holiday-themed chocolates, limited-time ice cream flavors, and exclusive gift baskets. Our menu is reflective of the time of year. Come by regularly to see what seasonal and limited-edition flavors are available (as they sell out fast).
Does Kilwins in Short Pump have gift cards available?
Yes, Kilwins in Short Pump provides gift cards for every occasion. Share a trip to Kilwins with a friend or family member by gifting them a Kilwins gift card. Gift cards are great for a holiday get-together, anniversary, or birthday. Visit our Henrico County ice cream store today and pick up a gift card for someone special.
Are there any special promotions or discounts at Kilwins in Short Pump?
Yes, Kilwins in Short Pump schedules exclusive promotions and deals all year round. Find and follow us on our social media platforms and sign up for our email newsletter to stay up to date on our latest discounts. Get connected with us to be “in the know” about limited-time products and great upcoming promotions.